Get answers to your questions about visiting the zoo



All you need to know for a great day at Woodland Park Zoo

Use the FAQs on this page to help you plan your visit and learn what to expect so we can assure safety, health and fun for all.  Thank you for doing your part to practice preventative measures and keep informed during your visit. We are so excited to see you!


Do You Have Additional Questions?

For questions or requests for accommodations, please contact

For all membership questions, please see the Membership FAQ

Lost and Found

Who can I contact about a lost item?

You can call us at 206.548.5408 to ask about any items you may have lost while visiting the zoo.

Where do I go to pick up a lost item?

Please call 206.548.5408 to coordinate picking up a lost and found item.




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Where can I purchase tickets?

Can I purchase undated tickets as a gift?

I have a Flash/Gold card or other admissions coupon (not a promo code) such as Entertainment coupons. How can I purchase my tickets?

Can I receive a group discount?

Can my ticket be applied towards a zoo membership?

Can my zoo ticket be used for ZooTunes or other after hours events?

Do zoo admission tickets include the cost of parking?

Do you accept cash? Traveler’s Checks? Contactless payments?

Do I need to reserve a disability aide ticket?

Can I visit the Zoo with a Seattle CityPASS®?

How can I reschedule tickets?

May I receive a refund on tickets or membership?

Do my tickets have an expiration date?



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Where do I enter the zoo?

Where do I exit the zoo?

Can I bring my own food?

Can I bring my pet?

Do you allow service animals?

Do I have to pay to visit the Rose Garden?

Are there nursing stations available?

How much time should we spend at Woodland Park Zoo?

What time do we have to leave the zoo?



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Where should I park?

Is ADA accessible parking available

Can I park my RV in your parking lot?

How much is parking?

What if the parking lots are full?

Do you have electric vehicle charging stations?




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Do you have a map?

What if I arrive late?

Are we allowed to leave and reenter?

Will keeper talks and programs be offered?

Will sensory spaces and tools still be available?

Where can I purchase food and beverages?

Can I shop at ZooStore?

Are rentals such as strollers and wheelchairs still available?

What if I am having trouble finding an animal?

Are we allowed to take photos and videos of the animals?




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I have a promo code, how can I use it?

May I receive a refund on tickets or membership?

How do I print or reprint my tickets or temporary membership card?

I am unable to print my tickets/I never received my purchase confirmation.

What credit cards do you accept?

My debit/credit card is not being accepted.

Do I need to create an account to purchase online?



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Where can I purchase tickets for the carousel?

Why don’t my carousel and admission tickets have the same reservation time?

Can adults ride free with their children on the carousel?

What are sensory considerations at the carousel?

What are the rules for riding safely?

What hours is the carousel open?

Other Questions


Can I drop off the pet I can no longer care for?

Thank you for researching a responsible way to rehome your pet. We're afraid we don't accept former pets for the safety and well-being of our animal residents. Please reach out to your local animal control office or animal shelter for further assistance.

Can I drop off a sick/injured animal I found?

Thank you for caring so much about our local wildlife. We’re unable to accept wild animals. We recommend contacting your local animal control office or animal shelter for further assistance.

Our Mission

Woodland Park Zoo saves wildlife and inspires everyone to make conservation a priority in their lives.

Land Acknowledgment

Woodland Park Zoo recognizes that these are the lands of the Tribal signatories of the Treaty of Point Elliott. We acknowledge their stewardship of this place continues to this day and that it is our responsibility to join them to restore the relationship with the living world around us.

5500 Phinney Ave. N., Seattle, WA 98103   |  206.548.2500  |

Association of Zoos & Aquariums
Seattle Parks & Recreation
Humane Certification