GUEST FAQ

Get answers to your questions about visiting the zoo

Welcome!

 

All you need to know for a great day at Woodland Park Zoo

Woodland Park Zoo reopens July 1, 2020


Welcome back! We are so excited to reopen and share the joys and wonders of wildlife with you once again. Use the FAQs on this page to help you plan your visit and learn what to expect so we can assure safety, health and fun for all.

Thank you for doing your part to practice preventative measures and keep informed during your visit. We are so excited to see you!

 

 

Do You Have Additional Questions?

For questions or requests for accommodations, please contact zooInfo@zoo.org.

For all membership questions, please see the Membership FAQ

 

HEALTH & SAFETY FAQ

 

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How will the zoo prioritize health and safety?

Do I need to wear a face covering/mask? Can I visit without one?

Can I take off my face covering/mask at the zoo? What about when I am eating?

What if I cannot wear a face covering due to medical reasons?

Will I be able to wash my hands?

Should I practice social distancing?

What if I am feeling ill?

Will the zoo be checking temperatures of guests?

As a visitor, will I take part in contact tracing?

How are staff keeping safe?

What is the zoo doing to protect the animals?

 

TICKETS FAQ

 

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Do I need to reserve an entry time?

Can I make a reservation over the phone?

I have a Microsoft Prime card, Flash/Gold card or other admissions coupon (not a promo code). How can I purchase my tickets?

Can I receive a group discount?

I have a complimentary ticket, CityPASS, or other untimed ticket, how can I reserve a timeslot?

When and where should I arrive for my scheduled visit?

What if I’m more than 1 hour late for my timeslot?

Can my ticket be applied towards a zoo membership?

Can my zoo ticket be used for ZooTunes or other after hours events?

Do zoo admission tickets include the cost of parking?

Do you accept cash? Do you accept contactless payments?

Do I need to reserve a disability aide ticket?

 

ARRIVING FAQ

 

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Where should I park?

Is ADA accessible parking available

Where do I exit the zoo?

When should I arrive, based on what’s listed on my timed entry reservation?

 

DURING MY VISIT FAQ

 

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How will I navigate the one-way zoo?

Will there be a new map?

Will some zoo spaces be closed?

Will keeper talks and programs be offered?

Will sensory spaces and tools still be available?

Will I be able to purchase food and beverages?

Can I shop at ZooStore?

Are rentals such as strollers and wheelchairs still available?

 

ONLINE PURCHASING FAQ

 

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I have a promo code, how can I use it?

May I receive a refund on tickets or membership?

How do I print or reprint my tickets or temporary membership card?

I am unable to print my tickets/I never received my purchase confirmation.

What credit cards do you accept?

My debit/credit card is not being accepted.

Do I need to create an account to purchase online?

 

Do You Have Additional Questions?

For questions or requests for accommodations, please contact zooInfo@zoo.org.

For all membership questions, please see the Membership FAQ

ALERT: We will be closing at 2:00 p.m. on Thanksgiving Day - Thursday, November 26, 2020.