MEMBERSHIP FAQ

Questions about membership? We have answers!

FREQUENTLY ASKED QUESTIONS


Reopening Questions for Members

For frequently asked member questions about the zoo’s reopening, please see zoo.org/membership.

 

General Membership Questions

When is my membership active and when does it expire?

Memberships are active at the time of purchase and expire the end of the month one year from the date of purchase. You can find the expiration date on the back of your membership card under the QR/barcode.

For information on expiration dates and the membership extension related to our temporary closure, please see zoo.org/membership

Is my membership transferable?

Named adult membership cards are non-transferable and can only be used by the named individual. If you're in need of some flexibility, we recommend adding-on a Flexible Guest for $74.

How do I make changes (address change, name changes, adding on people, etc.) on my membership?

Please contact the membership office which is open Monday through Friday from 8:30 a.m. to 4:30 p.m. at 206.548.2425 or membership@zoo.org to inquire.

Is a membership tax deductible?

Woodland Park Zoo is a qualified 501(c)(3) Washington state non-profit (tax ID #91-6070005). The tax deductible amount is the amount given, less the fair market value of membership benefits. Woodland Park Zoo determines the benefit of unlimited entry to the zoo to be the full cost of the membership. However, IRS rules allow taxpayers to claim a charitable deduction if the total membership cost is $75.00 or less. Please consult your advisor to determine the potential deductibility of your membership. Corporate membership is eligible for charitable deduction & the deductible amount is the amount given less the fair market value of benefits received.

Review the value of benefits at each corporate membership level

I’m not receiving emails from the zoo, what do I do?

If you have previously unsubscribed from emails or did not provide an email address on your membership, please email the membership office at membership@zoo.org or contact us at 206.548.2425. In order to receive information on discounted member WildLights tickets or the presale ZooTunes tickets, you must be subscribed to the zoo's emails.

 

Buying a Membership

What are my membership options?

We have 3 membership levels to choose from - Annual Pass, Family Passport and Conservation Partner. Please note, that every membership MUST include at least one named adult.

*Memberships are intended for individual and family use and may not be used by schools, daycares, preschools or any other organizations.

What is a Flexible Guest?

The Flexible Guest is an unnamed adult add-on; not a standalone membership. This card can be used with or without the named adult present by a different individual each day. If there are children on the membership, the flexible guest card will also show the number of children covered. Please note, this card DOES NOT allow half-priced guests entry, and Flexible Guest entry reservations must be made by the named adult on the membership ahead of time.

What are the benefits that a membership includes?

Please visit the membership webpage, www.zoo.org/membership to view the levels and their benefits.

Can I apply my day admission ticket towards a membership purchase?

Yes! Just keep your original receipt and call the membership office at (206) 548-2425. You may apply a 1:1 ratio toward the cost of the membership. I.e: One adult daily ticket towards one adult membership. Please note, receipts are required and are honored within 30 days of the visit date.

I have a nanny. What’s the best membership for me?

For families/households with nannies, we recommend our popular membership level - the Family Passport. Both, the Family Passport and Conservation Partner memberships come with a Flexible Guest pass. We highly recommend the flexible guest pass for covering nannies/sitters, since named adult memberships are not transferable.

I have a promo code, where do I enter it?

When you have reached the “Review Your Order” stage of the check-out process, you can enter your promo code in the corresponding box to the left of your total order amount. Remember to click “Apply” before you click “Checkout” or the discount will not be applied.

 

Renewing a Membership

Can I renew before my current membership expires?

Yes! This will just add a year onto your existing expiration date. You will never be penalized for renewing early.

If I renew after my membership has already expired, what will my new expiration date be?

Memberships are active at the time of purchase and they expire the last day of the month one year from the date of purchase.

Do I need to cover my child who will turn 3 this year on my membership?

Yes. You can either renew your membership early and add the child on or add a child membership for $24 to your account for the remaining period of your membership. We do not prorate memberships.

 

Gift Membership

Should I buy a gift membership or a gift card?

Memberships are active at the time of purchase. If you'd like the membership to start at a later date, please purchase a gift card in the amount of a membership. Then, the gift recipient may bring the gift card to purchase a membership and the membership will be active at the time of purchase.

Visit our gift card site

Can I renew a gift membership online?

Yes! Always select "Gift Membership" when purchasing a membership online for someone else, even if your purchase is a renewal. We make sure that your gift is attached to your recipient's existing record. If their membership is still active, a full year of membership will be added beyond their current expiration date. If their membership has expired, their new membership will expire on the last of the month one year from the date of purchase.

What information do I need to purchase/renew a gift membership?

You must have the gift recipient's name, address, phone number, and email to purchase a gift membership. Always select "Gift Membership" when purchasing a membership for someone else.

Do I have to create an online account to purchase a gift membership?

Yes. You may create your online account using whatever email and password you would like. Please do not attach a membership number when creating your account. Once your account has been created, you may click “Gift” under the membership level of your choice and fill out the gift recipient’s information accordingly.

How will the gift recipient be notified?

Gift recipients are NOT notified when a gift membership is purchased. It is up to the gift purchaser to notify the recipient. Please contact the membership office at 206.548.2425 or email us at membership@zoo.org if you would like a physical post card mailed to the gift recipient notifying them of the gift.

I have a promo code, where do I enter it?

When you have reached the “Review Your Order” stage of the check-out process, you can enter your promo code in the corresponding box to the left of your total order amount. Remember to click “Apply” before you click “Checkout” or the discount will not be applied.

 

Coming to the zoo

I purchased a Family Passport/Conservation Partner membership online or over the phone, where do I get my extra benefits?

The extra benefits included in a Family Passport and Conservation Partner membership are located in a benefits package that the member will receive upon pickup of their membership cards. Only the Conservation Partner benefit package will also include the one-time-use guest passes.

Can a nanny or guest bring my children to the zoo without me?

Yes! If your membership includes a flexible guest and children, then you will need to reserve a $0 member entry online for your nanny/guest and children prior to them visiting the zoo. The day of visit, have your nanny/guest bring the confirmation email and membership card(s) to the gate. If you do not have your membership cards, the nanny/guest will need to check in at a membership desk to enter the zoo. If your nanny/guest are not covered under the membership, then they will need to reserve timed ticket entry when they arrive.

Where is the membership desk located?

The membership desk is located at the West zoo entrance and is open every day during zoo hours.

What does the animal feeding/experience passes in Family Passport and Conservation Partner cover?

Please note that animal experience passes will be temporarily unavailable to redeem at this time. However, once those experiences return in the future, you are welcome to use them again.

 

Events for Members

Do members get discounts on zoo events?

The only event in which members receive a discount is Woodland Park Zoo's winter light festival, WildLights.

Are there any "Member Only" events?

As a special thank you to our members this year, we will be having a two-day member preview of the zoo to celebrate reopening on June 29 and 30. Due to recent events, Zoofari and the two early mornings included with Conservation Partner level have been cancelled this year and we look forward to having these events return in the future.

How do I receive member discounts or ZooTunes pre-sale tickets?

To receive information on the discounted WildLights member tickets or the ZooTunes pre-sale tickets when they become available, you must be a current member and have a valid email address on file. You can update your email address on file by emailing membership@zoo.org.

Additionally, you must be subscribed to Woodland Park Zoo's emails. If you unsubscribe at any point, you will not receive emails from the zoo until you re-subscribe by contacting the membership office at membership@zoo.org or 206.548.2425.

 

All membership purchases are final, and membership cards and associated privileges are non-transferable. Refunds will not be issued for any reason. Memberships start at time of purchase, not when member cards are picked up. Your expiration date will be a year from the purchase date, or if you are renewing early, a year will be added to your current expiration date. For the enjoyment of all guests, Woodland Park Zoo may refuse admission, control occupancy, or expel any person whose conduct endangers or disrupts patrons, animals or others.

 

Contact

Email membership@zoo.org or call us at 206.548.2425.