MEMBERSHIP FAQ

Questions about membership? We have answers!

FREQUENTLY ASKED QUESTIONS

 

General Membership Questions

When is my membership active and when does it expire?

Memberships are active at the time of purchase and expire the end of the month one year from the date of purchase. You can find the expiration date on the back of your membership card under the QR/barcode.

Is my membership transferable?

Named adult membership cards are non-transferable and can only be used by the named individual. If you're in need of some flexibility, we recommend adding-on a Flexible Guest for $69.

How do I make changes (address change, name changes, adding on people, etc.) on my membership?

Please contact the membership office which is open Monday through Friday from 9:15am to 5:00pm at 206.548.2425 or membership@zoo.org to inquire.

Is a membership tax deductible?

Woodland Park Zoo is a qualified 501(c)(3) Washington state non-profit (tax ID #91-6070005). The tax deductible amount is the amount given, less the fair market value of membership benefits. Woodland Park Zoo determines the benefit of unlimited entry to the zoo to be the full cost of the membership. However, IRS rules allow taxpayers to claim a charitable deduction if the total membership cost is $75.00 or less. Please consult your advisor to determine the potential deductibility of your membership. Corporate membership is eligible for charitable deduction & the deductible amount is the amount given less the fair market value of benefits received.

Review the value of benefits at each corporate membership level

I’m not receiving emails from the zoo, what do I do?

If you have previously unsubscribed from emails or did not provide an email address on your membership, please email the membership office at membership@zoo.org or contact us at 206.548.2425. In order to receive information on discounted member WildLights tickets or the presale ZooTunes tickets, you must be subscribed to the zoo's emails.

 

Buying a Membership

What are my membership options?

We have 3 membership levels to choose from - Annual Pass, Family Passport and Conservation Partner. Please note, that every membership MUST include at least one named adult.

*Memberships are intended for individual and family use and may not be used by schools, daycares, preschools or any other organizations.

What is a Flexible Guest?

The Flexible Guest is an unnamed adult add-on; not a standalone membership. This card can be used with or without the named adult present by a different individual each day. If there are children on the membership, the flexible guest card will also show the number of children covered. Please note, this card DOES NOT receive half-priced guests.

What are the benefits that a membership includes?

Please visit the membership webpage, www.zoo.org/membership to view the levels and their benefits.

Can I apply my day admission ticket towards a membership purchase?

Yes! Just bring your original receipt to the membership desk at either zoo entrance or call the membership office at (206) 548-2425. You may apply a 1:1 ratio toward the cost of the membership. Ie: One adult daily ticket towards one adult membership. Please note, receipts are required and are honored within 30 days of the visit date.

I have a nanny. What’s the best membership for me?

For families/households with nannies, we recommend our popular membership level - the Family Passport. Both, the Family Passport and Conservation Partner memberships come with a Flexible Guest pass. We highly recommend the flexible guest pass for covering nannies/sitters, since named adult memberships are not transferable.

 

Renewing a Membership

Can I renew before my current membership expires?

Yes! This will just add a year onto your existing expiration date. You will never be penalized for renewing early.

If I renew after my membership has already expired, what will my new expiration date be?

Memberships are active at the time of purchase and they expire the last day of the month one year from the date of purchase.

Do I need to cover my child who will turn 3 this year on my membership?

Yes. You can either renew your membership early and add the child on or add a child membership for $19 to your account for the remaining period of your membership. We do not prorate memberships.

 

Gift Membership

Should I buy a gift membership or a gift card?

We strongly advise people to purchase a gift card instead of a membership. Memberships are active at the time of purchase. If you'd like the membership to start at a later date, please purchase a gift card in the amount of a membership. Then, the gift recipient may bring the gift card to purchase a membership and the membership will be active at the time of purchase.

Visit our gift card site

Can I renew a gift membership online?

Yes! Always select "Gift Membership" when purchasing a membership online for someone else, even if your purchase is a renewal. We make sure that your gift is attached to your recipient's existing record. If their membership is still active, a full year of membership will be added beyond their current expiration date. If their membership has expired, their new membership will expire on the last of the month one year from the date of purchase.

What information do I need to purchase/renew a gift membership?

You must have the gift recipient's name, address, phone number, and email to purchase a gift membership. Always select "Gift Membership" when purchasing a membership for someone else.

Do I have to create an online account to purchase a gift membership?

No, online purchasing accounts are only intended for members. Always select "Gift Membership" when purchasing a membership for someone else, even if you are renewing their membership. As long as you have your recipient's name and address, we will be able to link your gift to their existing account.

How will the gift recipient be notified?

Gift recipients are NOT notified when a gift membership is purchased. It is up to the gift purchaser to notify the recipient. Please contact the membership office at 206.548.2425 or email us at membership@zoo.org if you would like a physical post card mailed to the gift recipient notifying them of the gift.

 

Coming to the zoo

I purchased a Family Passport/Conservation Partner membership online or over the phone, where do I get my extra benefits?

The extra benefits included in a Family Passport and Conservation Partner membership are located in a benefits package that the member will receive upon pickup of their membership cards. Both benefit packages include the carousel rides and the feeding/experience passes. Only the Conservation Partner benefit package will also include the one-time-use guest passes.

Can a nanny or guest bring my children to the zoo without me?

Yes! If your children are covered on your account, have your guest check in at a membership desk to receive entry for the children. If you do not have a flexible guest pass on your membership than the guest will need to pay daily admission. We recommend covering nannies with a flexible guest pass.

Where are the membership desks located?

The membership desks are located at both zoo entrances and are open every day from during zoo hours.

What does the animal feeding/experience passes in Family Passport and Conservation Partner cover?

Animal Feeding/Experience passes are only being accepted at the following:
Winter Experiences (October 1 – April 30)

Penguin Feedings – daily from 11 a.m. to 2 p.m. or while fish supplies last
1 pass = 4 fish Willawong Bird Feeding station – Feed sticks available weekends and holidays only from 9:30 a.m. – 3:00 p.m.

1 pass = 3 feed sticks
Summer Experiences (May 1 – September 30)

Giraffe up-close: Daily, except Tuesdays at 10 a.m. – 11 a.m. and 3 p.m. – 4 p.m.

1 pass = 1 person

Willawong Bird Feeding station – Daily from 9:30 a.m. – 6 p.m.

1 pass = 3 feed sticks

**Animal feeding/experience passes do not cover Rhino Encounter.

 

Events for Members

Do members get discounts on zoo events?

The only event in which members receive a discount is Woodland Park Zoo's winter light festival, WildLights. The discounted tickets will be made available to all current members with valid, subscribed email addresses. Members do not receive a discount on any other events. More so, members will receive the opportunity to purchase tickets to ZooTunes concerts two days before the general public. Again, this offer will be made available to all current members with valid, subscribed email addresses.

Are there any "Member Only" events?

Yes! Zoofari is our member appreciation night and is only open to current members. Additionally, Conservation Partner members are invited to attend two early morning zoo openings in the summer.

How do I receive member discounts or ZooTunes presale tickets?

To receive the discounted WildLights member tickets or the ZooTunes pre-sale tickets, you must be a current member and have a valid email address. Additionally, you must be subscribed to Woodland Park Zoo's emails. If you unsubscribe at any point, you will not receive emails from the zoo until you re-subscribe and notify the membership office at membership@zoo.org or 206.548.2425.

Subscribe or re-subscribe to the Zoo's emails

 

All membership purchases are final, and membership cards and associated privileges are non-transferable. Refunds will not be issued for any reason. Memberships start at time of purchase, not when member cards are picked up. Your expiration date will be a year from the purchase date, or if you are renewing early, a year will be added to your current expiration date. For the enjoyment of all guests, Woodland Park Zoo may refuse admission, control occupancy, or expel any person whose conduct endangers or disrupts patrons, animals or others.

 

Contact

Stop by the membership desk at either zoo entrance, email membership@zoo.org or call us at 206.548.2425.