MEMBERSHIP FAQ

Questions about membership? We have answers!

FREQUENTLY ASKED QUESTIONS

 

General Membership Questions


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When is my membership active and when does it expire?

Is my membership transferable?

How do I make changes (address change, name changes, adding on people, etc.) on my membership?

Is a membership tax deductible?

I’m not receiving emails from the zoo, what do I do?

 

Buying a Membership


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What are my membership options?

What is a Flexible Guest?

What are the benefits that a membership includes?

Can I apply my day admission ticket towards a membership purchase?

I have a nanny. What’s the best membership for me?

I have a promo code, where do I enter it?

 

Renewing a Membership


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Can I renew before my current membership expires?

If I renew after my membership has already expired, what will my new expiration date be?

Do I need to cover my child who will turn 3 this year on my membership?

 

Gift Membership


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Should I buy a gift membership or a gift card?

Can I renew a gift membership online?

What information do I need to purchase/renew a gift membership?

Do I have to create an online account to purchase a gift membership?

How will the gift recipient be notified?

I have a promo code, where do I enter it?

 

Coming to the Zoo


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I purchased a Family Passport/Conservation Partner membership online or over the phone, where do I get my extra benefits?

Can a nanny or guest bring my children to the zoo without me?

Where is the membership desk located?

What does the animal feeding/experience passes in Family Passport and Conservation Partner cover?

 

Events for Members


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Do members get discounts on zoo events?

Are there any "Member Only" events?

How do I receive member discounts or ZooTunes pre-sale tickets?

 

All membership purchases are final, and membership cards and associated privileges are non-transferable. Refunds will not be issued for any reason. Memberships start at time of purchase, not when member cards are picked up. Your expiration date will be a year from the purchase date, or if you are renewing early, a year will be added to your current expiration date. For the enjoyment of all guests, Woodland Park Zoo may refuse admission, control occupancy, or expel any person whose conduct endangers or disrupts patrons, animals or others.

 

Contact

Email membership@zoo.org or call us at 206.548.2425.