Questions about membership? We have answers!



We are transitioning to digital membership cards!

Sustainability is a critical part of the zoo's mission and part of that effort is to reduce plastic waste and our carbon footprint. Upon purchase or renewal, you will receive a confirmation email to the primary email address on your record with your digital membership cards. Named adult(s) on the membership can save these digital cards to their Apple Wallet and Google Wallet.

If you already have a physical membership card, you can still use it to enter the zoo as long as your membership is active and at the same level! Upon renewal, visit either entrance to get new expiration date sticker(s)—thank you for extending the life of your plastic cards as we transition to digital membership cards!

Online Accounts are automatically created for current members, and for new members when you join. To access your account, you will need to use the primary email address associated with the membership and the membership ID number (located in your confirmation email and on the back of physical membership cards). Once you're logged in, you can renew your membership; current members can also purchase discounted WildLanterns tickets (discount applied at checkout).

As of October 3, 2022, we only print physical cards upon request. If you require a physical membership card, please contact the membership office at or 206.548.2425.



General Membership Questions

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When is my membership active and when does it expire?

Is my membership transferable?

How do I make changes (address change, name changes, adding on people, etc.) on my membership?

Is a membership tax deductible?

I’m not receiving emails from the zoo, what do I do?


Buying a Membership

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What are my membership options?

What is a Flexible Guest?

What are the benefits that a membership includes?

Can I apply my day admission ticket towards a membership purchase?

I have a nanny. What’s the best membership for me?

I have a promo code, where do I enter it?


Renewing a Membership

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Can I renew before my current membership expires?

If I renew after my membership has already expired, what will my new expiration date be?

Do I need to cover my child who will turn 3 this year on my membership?


Gift Membership

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Should I buy a gift membership or a gift card?

Can I renew a gift membership online?

What information do I need to purchase/renew a gift membership?

Do I have to create an online account to purchase a gift membership?

How will the gift recipient be notified?

I have a promo code, where do I enter it?


Coming to the Zoo

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I purchased a Family Passport/Conservation Partner membership online or over the phone, where do I get my extra benefits?

Can a nanny or guest bring my children to the zoo without me?

Where is the membership desk located?

What does the animal feeding/experience passes in Family Passport and Conservation Partner cover?


Events for Members

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Do members get discounts on zoo events?

Are there any "Member Only" events?

How do I receive member discounts or ZooTunes pre-sale tickets?


All membership purchases are final, and membership cards and associated privileges are non-transferable. Refunds will not be issued for any reason. Memberships start at time of purchase. Your expiration date will be a year from the purchase date, or if you are renewing early, a year will be added to your current expiration date. For the enjoyment of all guests, Woodland Park Zoo may refuse admission, control occupancy, or expel any person whose conduct endangers or disrupts patrons, animals or others.



Email or call us at 206.548.2425.

Our Mission

Woodland Park Zoo saves wildlife and inspires everyone to make conservation a priority in their lives.

Land Acknowledgment

Woodland Park Zoo recognizes that these are the lands of the Tribal signatories of the Treaty of Point Elliott. We acknowledge their stewardship of this place continues to this day and that it is our responsibility to join them to restore the relationship with the living world around us.

Humane Certification
Seattle Parks & Recreation
Association of Zoos & Aquariums

5500 Phinney Ave. N., Seattle, WA 98103   |  206.548.2500  |