MEMBERSHIP FAQ
Questions about membership? We have answers!
FREQUENTLY ASKED QUESTIONS
General Membership Questions
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When is my membership active and when does it expire?
Memberships are active at the time of purchase and expires a year later at the end of the month one year from the date of purchase. You can find the expiration date located in your online account by clicking Member Details or by viewing your digital membership card in you Apple Pay or Google wallet.
Is my membership transferable?
Named adult membership cards are non-transferable and can only be used by the named individual. If you're in need of some flexibility, we recommend adding on a Flexible Guest for $101.
How do I make changes (address, email and name changes, adding people, etc.) on my membership?
Please contact the membership office which is open daily from 8:30 a.m. to 4:30 p.m. at 206-548-2425 or membership@zoo.org to inquire.
Is a membership tax deductible?
I’m not receiving emails from the zoo, what do I do?
If you have previously unsubscribed or opted out from receiving emails at the time of your purchase, please email the membership office at membership@zoo.org or contact us at 206-548-2425. In order to receive information on discounted WildLanterns member tickets or the presale for ZooTunes tickets, you must be subscribed to the zoo's emails.
Buying a Membership
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What are my membership options?
Woodland Park Zoo has 4 membership options – Family Passport, Conservation Partner, Annual Pass and Explorer Pass. Please note, that every membership MUST include at least one named adult.
*Memberships are intended for individual and family use and may not be used by schools, daycares, preschools or any other organizations.
What is a Flexible Guest?
The Flexible Guest is an unnamed adult add-on; not a standalone membership. This add-on can be used with or without the named adult present by a different individual each day. Please note, this card DOES NOT allow half-priced guests entry.
What are the benefits that a membership includes?
Can I apply my day admission ticket towards a membership purchase?
Yes! Just have your ticket purchase information handy and call the membership office at 206-548-2425. You may apply a 1:1 ratio toward the cost of the membership, i.e.,: One adult daily ticket towards one adult membership.
Please note: Apply toward is only honored within 30 days of the visit date and the receipt is required. Only one daily visit may be applied towards the membership. Special events (i.e.,: WildLanterns, ZooTunes or tasting events) cannot be applied.
I have a nanny. What’s the best membership for me?
For families/households with nannies, we recommend our popular membership level - the Family Passport. Both, the Family Passport and Conservation Partner memberships come with a Flexible Guest pass. We highly recommend the Flexible Guest pass for covering nannies/sitters, since named adult memberships are not transferable.
I have a promo code, where do I enter it?
When you have reached your checkout cart, there is an apply promo code box. Click the plus sign, enter your promo code and hit the apply button next to your promo code. Your discount will then be reflected at the bottom with your new cart total. If you don’t hit the apply button your discount will not be applied.
Gift Membership
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Should I buy a gift membership or a gift card?
Memberships are active at the time of purchase. If you'd like the membership to start at a later date, please purchase a gift card in the amount of a membership. The gift recipient then can purchase their membership at the gate, online or over the phone. It will then be active at the time of that purchase.
Visit our gift card site
Can I renew a gift membership online?
Yes! Always select "Gift " on the membership level you’d like on the main Membership page when purchasing a membership online for someone else, even if your purchase is a renewal. We make sure that your gift is attached to your recipient's existing record. If their membership is still active, a full year of membership will be added beyond their current expiration date. If their membership has expired, their new membership will expire on the last of the month one year from the date of purchase.
What information do I need to purchase/renew a gift membership?
You must have the gift recipient's name, address, phone number, and email to purchase a gift membership. Always select "Gift Membership" when purchasing a membership for someone else.
Do I have to create an online account to purchase a gift membership?
No, online accounts are not required to purchase a membership. However, please make sure you have all your gift recipients contact information such as preferred email address and mailing address. If you are unsure of their contact information, we suggest you purchase a gift card that can be redeemed later by the recipient.
How will the gift recipient be notified?
Gift recipients are NOT notified when a gift membership is purchased. It is up to the gift purchaser to notify the recipient. However, if you do purchase a gift membership online, you can share the membership and associated digital membership cards with the recipient using a link in the confirmation email you receive upon purchase.
I have a promo code, where do I enter it?
When you have reached your checkout cart, there is an apply promo code box. Click the plus sign, enter your promo code and hit the apply button next to your promo code. Your discount will then be reflected at the bottom with your new cart total. If you don’t hit the apply button your discount will not be applied.
Coming to the Zoo
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I purchased a Family Passport/Conservation Partner membership online or over the phone, where do I get my extra benefits?
The extra benefits included in a Family Passport and Conservation Partner membership are located in a benefits package that the member will receive on their first visit at the Membership Desk at either entrance. Only the Conservation Partner benefit package will also include the one-time-use guest passes.
Can a nanny or guest bring my children to the zoo without me?
Yes—only if your membership includes a Flexible Guest and children. If so, then your nanny/guest can show a digital version of your membership card to be scanned at either entrance. If you’re not able to find your digital membership card, the nanny/guest will need to check in at a membership desk to enter the zoo. Or, you are able to book free ticket(s) on our website. These member tickets may only be used in accordance with the benefits of your member level and selected add-ons. Once the ticket is received via email, you may simply forward it to the recipient to present for entry. If your nanny/guest are not covered under the membership, then they will need to purchase a ticket the day of their visit.
Where is the membership desk located?
The membership desk is located at both zoo entrances and is open every day during zoo hours.
What do the animal experience passes in Family Passport and Conservation Partner cover?
Animal Experience passes are seasonal and can be used for Rhino Encounter (Summer) and Penguin Feedings (Fall/Winter). Please visit our interactive map or zoo.org/today to find our most up-to-date program lists. You will need to redeem your passes included in your membership at the experience. These experiences are first come, first served. So please plan accordingly.
Where can I buy my half-priced guest tickets as a named adult?
Half-price tickets can be purchased at either entrance at the ticketing or membership windows.
Please note that the named adult must be present for the discount to be applied. These tickets cannot be purchased online.
Digital Membership Cards
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How do I receive my digital membership card?
When purchasing a new membership or renewing, a confirmation email will be sent to the primary email on the membership record. In the email, there will be digital cards you can use or save to your Apple or Google Wallet on your phone.
If you cannot find your confirmation email, you can request for it to be resent on our ecommerce site; https://tickets.zoo.org/user/forgot-membership. Please note, the email will be sent to the primary contact on the membership.
How do I add my digital membership card to my phone?
This can only be done from your cell phone and not your desktop. Please see below for how to add to your Apple and/or Android devices.
To add to your Apple Wallet:
Click the Apple icon button within your confirmation email from your phone. A prompt will appear that says, “Add to Wallet” and then “Add”.
To add to your Google Wallet/GPay:
You will need to download and install Google Wallet/Gpay app – located within the Google Play store. Click the Google icon button within your confirmation email from your phone. A prompt will appear that says, “Add to Google Wallet” and then click on “save to Google Wallet/GPay”.
Please note: Google Wallet/GPay might ask you to log in so you can save it to an account. Please log in to continue. The card will be saved to Google Wallet/GPay and you’ll be able to access it from the Google Wallet app any time.
How do I share my digital membership card with all cardholders?
You can forward the confirmation email with your digital cards. Or screenshot (via your phone) the QR code and send it as a picture to the other member.
Can I get a physical membership card?
Yes. However, we will print physical cards only upon request. If you require a membership card, please contact the membership office at membership@zoo.org.
If you’d like to use your current cards, you can stop by either entrance to get new expiration date sticker(s)—thank you for extending the life of your plastic cards as we transition to digital membership cards!
What if I didn’t receive my digital membership card?
Sometimes our emails end up in your spam/junk/promotional folder. If you still cannot find it, please contact the membership office at membership@zoo.org or call 206-548-2425. We can then verify we have the correct primary email address and resend the original confirmation email.
How do I use my digital membership card?
Digital cards can be used at either entrance of the zoo. Just open your Apple/Google wallet and have the card ready to scan.
All membership purchases are final, and membership cards and associated privileges are non-transferable. Refunds will not be issued for any reason. Memberships start at time of purchase, not on your first visit. Your expiration date will be a year from the purchase date, or if you are renewing early, a year will be added to your current expiration date. For the enjoyment of all guests, Woodland Park Zoo may refuse admission, control occupancy, or expel any person whose conduct endangers or disrupts patrons, animals or others.