BEFORE YOU GO
Venue Policies
- For the safety and enjoyment of all, personal possessions are subject to an inspection prior to admittance into the venue.
- No outside alcohol.
- No weapons.
- No chairs over 24" high (Please see graphic below).
- No umbrellas (exceptions made for downpours).
- One child (age 12 and under) free with each paid general admission ticket. *Make sure to add child tickets to your online order.
- NO pro (removable lens) cameras, flash photography, video or audio recording is allowed.
- All tickets except "Reserved" are General Admission, which is festival-style seating on the North Meadow.
- A very limited number of Reserved Tickets are available for sale online only.
- Concerts are rain or shine.
- All tickets are non-refundable.
- Concert tickets do not include regular zoo admission.
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Kids' Play Area
Seattle Gymnastics Academy is proud to provide a FREE Kids' Play Area at ZooTunes, open 5:00 - 8:00 p.m.! Featuring tumbling mats, crafts, games and activities for kids ages 3-10 to enjoy during ZooTunes, while parents enjoy the concert!
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Frequently Asked Questions
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Tickets
Purchasing Tickets
When announced, tickets for BECU ZooTunes presented by Carter Subaru can be purchased online at www.zoo.org/zootunes. Only credit cards are accepted for online ticket purchases (Visa, Mastercard, American Express and Discover). Cash, credit cards and checks are accepted at zoo gates. If you are presenting a check, ID will be required. Phone ticket sales are available by calling Ticketfly at 877.987.6487 (additional service fees apply for phone orders).
Ticket Refunds
We do not offer returns or exchanges on any ticket purchase. Tickets are non-refundable except in the event of a cancellation, and then tickets are refundable at the original point of purchase only.
Lost Tickets
If you purchased your tickets directly from Woodland Park Zoo’s online ticketing system, you can reprint your own lost tickets in advance of the show by going to ticketfly.com and log-in to your account. If you arrive at zoo gates on the day of your concert without your electronic ticket in hand please proceed to the “Online Ticket Help Desk” with a valid ID and we will be able to confirm your purchase. Woodland Park Zoo does not sell any tickets to third party ticket distributors and can only verify tickets that were purchased through us and Ticketfly. Therefore, it is suggested that you purchase all your ZooTunes tickets from Woodland Park Zoo.
Day of Show Tickets
If a concert is not sold out, you may purchase tickets online or at the zoo’s West Entrance until approximately 8:00 p.m. Please keep in mind that most concerts end at approximately 8:30 p.m., so please check in advance to make sure there are still tickets available and get there early so you can enjoy the majority of the show.
Children 12 and Under Free Policy
Please note that only one (1) child 12 years of age and younger is free with each paid general admission ticket. So, if you have paid for two tickets, you can bring two children (12 and under) to the concert for free. If you have paid for two tickets, but have three children, you will need to purchase an additional ticket, as only two of the children will be allowed in free (“one per paid ticket.”).
*NEW – Please add the appropriate amount of child vouchers to your ticketing order (online or at gates) for each concert you will be attending.
Reserved tickets are the exception to our one child per paid ticket allowance. Every member of your party will need to purchase a ticket for the reserved section.
To help ensure an enjoyable concert experience for everyone and for the safety of your children, please ensure that you and your children are respectful of the concert-goers around you. Children must be supervised at all times. There is a Kids Area at each concert, staffed by Seattle Gymnastics Academy, where you can check your children in for active play until 8:00 p.m.
Ticket Fees
BBECU ZooTunes presented by Carter Subaru is a major fundraiser for the zoo to support animal care, zoo maintenance and upkeep, education programs for children and adults, and conservation programs that are helping to preserve endangered species in our state and all over the world. Tickets to ZooTunes remain the best concert bargain in the Northwest, and we have worked very hard in an increasingly competitive market to keep ticket prices as low as possible.
A $2.00 facility fee is included in the ticket price at all ticket outlets to help fund the maintenance of the zoo's concert facilities, and an additional $3.00 service fee is included in tickets purchased online.
Does my concert ticket provide me with admission or a discount to the zoo?
The concert ticket only allows admission to the performance. If you would like to visit the zoo before the concert, you will need to purchase a separate admission ticket at zoo gates. However, your concert ticket does allow you to come back to the zoo after your concert date through September 30 for $5.00 off one regular zoo admission per ticket.
Do you offer special discounted ticket packages, even for zoo members?
No, we do not offer any discounts on concert tickets, but members do have the benefit of buying their ZooTunes tickets first through our member pre-sale. Members will recieve emails including presale information.
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Seating
General Admission Seating
General admission seating is festival-style on the North meadow lawn. GA ticket holders are seated on a first-come-first-served basis. Low-backed chairs are allowed, as are blankets, but high-backed chairs over 24” are not allowed. Please be respectful of your neighbors and do not take up more space than you need for your party, as the meadow can get crowded during sold out shows, and we want everyone to be able to find a seat.
General admission areas allow standing, dancing or sitting on the venue’s lawn. You are welcome to stand and/or dance during the performance, but we ask that you be courteous to those around you and respectful of the artist’s performance. Please note: Other concert patrons may be standing/dancing in front of you. There is a designated dancing area to the left of the stage.
Low-backed chairs: The specific measurements for a chair to qualify as low-backed are: approximately 9 inches from the ground to the seat, and no more than 24” from the top of the chair to the ground.
Reserved Seating
A limited number of Reserved seating tickets are available for each concert. Reserved tickets include reserved parking, priority entry and seats (chairs provided) in a prime viewing and listening location. Reserved section tickets are available online only while supplies last, and are not sold at the concert entrance or at zoo gates.
Due to limited seating and reserved ticket location you'll need to purchase a Reserved ticket for each member in your group, regardless of age. Reserved tickets are the exception to our one child per paid ticket allowance.
Disabled Seating
Please visit our Access for Persons with Disabilities page for more information www.zoo.org/zootunes/access.
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Getting In
Will Call
There is a Will Call booth conveniently located at the West Entrance in the Membership office. Will Call opens at 4:00 p.m. and closes at 8:00 p.m. on the night of a concert. Feel free to use this service and drop off tickets for guests arriving late. The zoo‘s West Entrance is located on Phinney Ave. N. between N. 55th St. and N. 56th Streets. Tickets purchased online will not automatically be held at Will Call and you must print out a copy of your ticket or bring it with you on your mobile device.
Where do concert lines form?
There are two lines which form inside the zoo for our members and those who have paid for zoo admission for the day. They are located by the penguin exhibit and behind the carousel. These two lines are let into the meadow at approximately 5:00 p.m. Outside lines begin in the West commons and the South gate and are let in once the inner lines have entered.
What time do doors open?
The doors open at 5:00 p.m. or once the artist has completed sound check. We must wait until sound check ends prior to guests being allowed to enter the venue. We do not allow pre-placing of blankets or chairs.
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Policies
Weather
The concerts at Woodland Park Zoo take place in an outdoor venue, so please be prepared for inclement weather. Performances take place rain or shine.
Artist and Venue Merchandise
It is up to each of the artists to provide their merchandise to be sold. Most, but not all, artists travel with merchandise.
Camera Policy
Most artists' contracts either prohibit cameras all together or prohibit the use of flash photography and professional type cameras (removable lenses). The MAJORITY OF CONTRACTS do not allow any type of recording devices, audio or video.
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Food and Beverages
A host of tasty food and beverage options will be available for purchase during your ZooTunes concert: Two beer gardens are available (must be 21+ years, ID required), each serving a selection of microbrews and wines.
- Food includes Grass fed beef burgers, Nathan’s Hot dogs, fresh tossed garlic fries, mahi mahi fish tacos, chips, soft pretzels, and snacks (including kettle corn, cotton candy and more). A variety of Pepsi products including soda, juices and water will be available.
- Cash and credit cards accepted. You are also welcome to bring a picnic to enjoy on the meadow during the concert. OUTSIDE ALCOHOL IS PROHIBITED.
For all other questions, visit “Woodland Park Zoo – ZooTunes and Events” on Facebook or email concerts@zoo.org