BECU ZOOTUNES
presented by Carter Subaru
SEE CONCERTS. SAVE ANIMALS. SUPPORT LOCAL MUSIC.
ACCESSIBILITY
ACCESS FOR PERSONS WITH DISABILITIES
Ticketing
There are a limited number of ADA tickets available on a first-come, first-served basis. Tickets must be purchased as a pod—not as individual tickets. ADA Pods are available as 2-person or 4-person and are available online.
Buy Tickets
Parking
Guests with a state disability placard or license plate may park in the designated area in selected parking lots on a first-come, first-served basis. The closest lot to the concert venue is the Bear Lot. This lot is located at 59th & Phinney.
Guests are also welcome to use the Bear parking lot to drop off individuals with disabilities or anyone unable to walk from the parking area to the venue.
Entrance
The ADA entrance is located at the North entrance of the Zoo. if you are sitting in the ADA section, please arrive at the Zone 2 time of 5:00-5:30 p.m. If you are not sitting in the ADA section, you may be assigned a different Zone entrance time. Staff & Volunteers are available to assist with questions and directions at any time.
Location of Seats
- The ADA reserved area is located on the West side of the meadow. There are two and four person pods designated.
- Please note that chairs are not provided in this section.
- All chairs are welcome in the ADA section.
- If you would prefer not to sit in the designated ADA area, you are welcome to sit anywhere on the meadow in a low-backed chair or blanket.
FREQUENTLY ASKED QUESTIONS
BRING YOUR MASK FOR THE FULL CONCERT EXPERIENCE
OUTDOORS: Masks are strongly encouraged when on the concert meadow.
INDOORS: Masks are required for all (ages 5+) in indoor spaces including restrooms.
Tickets
Concert tickets do not include regular zoo admission. The concert ticket only allows admission to the performance. If you would like to visit the zoo before the concert, you will need to purchase a separate admission ticket at zoo gates.
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Purchasing Tickets
Tickets for BECU ZooTunes presented by Carter Subaru are available for purchase online at www.zoo.org/zootunes. Credit cards are the only form of payment accepted for online ticket purchases (Visa, Mastercard, American Express and Discover). To avoid problems with counterfeit, stolen, or voided tickets, guests should make their purchase through Etix.com, Lyte, or artist fan websites.
Ticket Refunds
Woodland Park Zoo does not offer returns or exchanges on any ticket purchases. Tickets are non-refundable except in the event of a cancellation, and then tickets are refundable at the original point of purchase only. For sold out shows, Lyte provides a fan-to-fan ticket exchange service.
Lost Tickets
If you purchased your tickets directly from Woodland Park Zoo’s online ticketing system, you can reprint your own lost tickets in advance of the show by going to Etix and logging in to your account. If you arrive at zoo gates on the day of your concert without your electronic ticket printed or on your mobile device, please proceed to the Will Call desk at the North Gate with a valid ID and we will be able to confirm your purchase.
Woodland Park Zoo does not sell any tickets to third party ticket distributors and can verify tickets that were purchased only through Etix or Lyte. Therefore, it is suggested that you purchase all of your ZooTunes tickets from Woodland Park Zoo through Etix or Lyte.
Day of Show Tickets
If a concert is not sold out, you may purchase tickets online until approximately 8:00 p.m. on the day of the show. Please keep in mind that most concerts end at approximately 8:30 p.m., so check in advance to make sure there are still tickets available and get here early so you can enjoy the majority of the show.
Children 12 and Under Free Policy
As of 2021, we have changed our child policy. Due to venue capacity regulations a ticket is required for children three years of age and older (no exceptions). Children age two or younger are free with a ticketed adult.
Member Ticket Pre-Sale
The member online-only pre-sale starts two days before the general on-sale. Make sure to renew your membership early and opt in to receive emails to qualify.
Call or email our membership office for assistance with member pre-sale at 206.548.2425 or membership@zoo.org. If you have already purchased your tickets and have questions about your tickets, please contact concerts@zoo.org.
If you misuse the ZooTunes member pre-sale benefit (buying tickets for resale at a higher market value or beyond the specified limits), you will no longer receive zoo emails for the duration of the ZooTunes pre-sale season.
Seating
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POD seating
Reserved Pods are available as a 2-person, 4-person, 6-person or 10-person.
No chairs over 26" high (please see graphic below).
Low-backed chairs are allowed, as are blankets, but high-backed chairs over 26” are not allowed.*
*Low-backed chairs. The specific measurements for a chair to qualify as low-backed are: approximately 9 inches from the ground to the seat and no more than 26 inches from the top of the chair to the ground.
What Can I Bring
Safety first at ZooTunes! To ensure that everyone has a safe and enjoyable experience, please read our house rules and list of permitted items. For the safety and enjoyment of all, personal possessions will be inspected prior to admittance into the venue. Your experience is our priority and these changes will expedite entry, enhance security, and maximize enjoyment for everyone attending our concerts.
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Items not allowed at ZooTunes
- Chairs over 26” in height
- Bags that DO NOT comply with our bag policy. Bag Policy: Only clear bags that are 16” x 16” x 5” or smaller are allowed in the venue provided that they do not contain items on our prohibited items list. Small clutch-style purses/handbags no larger than 6” x 9” are the sole exception.
- Weapons (including, but not limited to): firearms, incendiary and explosive devices, chains, pepper spray, tasers, knives of any kind
- Smoking of any kind, including vaping and marijuana
- Outside alcoholic beverages
- Glass bottles/containers
- Laser pointers
- Audio or video recording devices, GoPros, or cameras with removable lenses
- Selfie sticks
- Rolling items used for hauling, such as wagons, carts and coolers with wheels. Strollers for children allowed
- Coolers of any size/style
- Canopies/tents
- Inflatable air sofa
What time do doors open?
Doors open at 4:30 p.m. or once the artist has completed their sound check. We must wait until sound check ends prior to guests to entering the venue.
Box Office
ZooTunes Tickets may be purchased at Etix.com. There is no longer a ticketing window at the Woodland Park Zoo.
Camera Policy
Per artist’s requests - No Pro (removable lens) cameras. No audio or video recording is allowed.
Child Ticket Policy
Children, two years of age and under, do not require a ticket to attend ZooTunes, provided they sit on the lap of an accompanying adult. Once a child turns three, they will need their own full-priced ticket (This is to comply with the capacity allowance under Covid guidelines).
Weather
Concerts are rain or shine, so please be prepared for inclement weather.
ATM
The ATM is located next to the West ZooStore facing the meadow.
Will Call
Will call is located at the North Entrance inside the Zoo gate. Will Call opens at 3:30 p.m. and closes at 8:00 p.m. on concert nights. The zoo‘s North Entrance is located in the Bear parking lot on N. 59th Street.
Tickets purchased online won’t be held at Will Call automatically. You must print out a copy of your ticket or bring it with you on your mobile device.
Food and Beverages
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Is outside food and beverage allowed?
Please note, we will not be allowing any outside food & beverage on the meadow this year.
Freshly prepared food made with local ingredients, local craft breweries and Washington wineries, non-alcoholic beverages and sweet, savory and frozen treats will be available for purchase during your ZooTunes concert.
Available food options:
- SEATTLE BRAT (signature grind/caramelized onion/cream cheese/bacon bits/outdoor roll) W/ TIMS CHIPS
- BLACK BEAN BURGER (arugula/poblano spread/brioche bun) W/ TIMS CHIPS (V)
- PULLED PORK (pickled shallot/arugula/brioche bun) W/ TIMS CHIPS
- BBQ BRISKET (coleslaw/brioche bun) W/ TIMS CHIPS
- SPRING SALAD (spring greens/hazelnut/dried fruit) (V2,GF)
- KIDS PBJ BOX (uncrustable/string cheese/fruit leather/apple juice/chocolate treat) (V)
- KIDS HOT DOG (turkey frank/bun) W/ CHIPS OR FRUIT SALAD
Only Credit Cards accepted.
For all other questions, visit “Woodland Park Zoo – ZooTunes and Events” on Facebook or email concerts@zoo.org