BECU ZOOTUNES
presented by Carter Subaru
ACCESSIBILITY
ACCESS FOR PERSONS WITH DISABILITIES
Ticketing
There are a limited number of ADA tickets available on a first-come, first-served basis.
Buy Tickets
Parking
Guests with a state disability placard or license plate may park in the designated area in selected parking lots on a first-come, first-served basis. The closest lot to the concert venue is the Penguin Lot at Phinney Ave. N. and N. 55th St.
ADA parking spots fill up quickly, so guests are also welcome to use the Otter parking lot to drop off individuals with disabilities or anyone unable to walk from the parking area to the venue.
Staff & Volunteers are available to assist with questions and directions at any time.
Location of Seats
The ADA reserved area is located on the West side of the meadow.
- Please note that chairs are not provided in this section.
- All chairs are welcome in the ADA section.
- If you would prefer not to sit in the designated ADA area, you are welcome to sit anywhere on the meadow in a low-back chair or blanket or in the designated high-back chair area at the back of the meadow.
FREQUENTLY ASKED QUESTIONS
Tickets
Concert tickets do not include regular zoo admission. The concert ticket only allows admission to the performance. If you would like to visit the zoo before the concert, you will need to purchase a separate admission ticket at zoo gates.
- Tickets are only available online and will not be sold at the Zoo gates.
- All events are held rain or shine.
- All sales are final.
- Children ages two or younger are free with a ticketed adult in the general admission area. Reserve Seating requires a ticket for all guests.
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Purchasing Tickets
Tickets for BECU ZooTunes presented by Carter Subaru are available for purchase online at www.zoo.org/zootunes.
Official Fan Ticket Exchange: Woodland Park Zoo has partnered with Lyte to give our fans a way to get official tickets after they sell out. Please see the artist homepage links to find tickets to our sold-out shows.
Many websites look legitimate but are often resellers selling tickets at inflated prices. In addition, tickets purchased from other sources other than Etix or Lyte may not be valid. To avoid problems with counterfeit, stolen, or voided tickets, guests should make their purchase through www.zoo.org/zootunes, Etix.com, Lyte, or artist fan websites.
Ticket Refunds
Woodland Park Zoo does not offer returns or exchanges on any ticket purchases. Tickets are non-refundable except in the event of a cancellation, and then tickets are refundable at the original point of purchase only. For sold out shows, Lyte provides a fan-to-fan ticket exchange service.
Lost Tickets
If you purchased your tickets directly from Woodland Park Zoo’s online ticketing system, you can reprint your own lost tickets in advance of the show by going to Etix and logging in to your account. If you arrive at zoo gates on the day of your concert without your electronic ticket printed or on your mobile device, please proceed to the Will Call desk at the West Gate with a valid ID and we will be able to confirm your purchase.
Woodland Park Zoo does not sell any tickets to third party ticket distributors and can verify tickets that were purchased only through Etix or Lyte. Therefore, it is suggested you purchase all your ZooTunes tickets from Woodland Park Zoo through Etix or Lyte.
Day of Show Tickets
If a concert is not sold out, you may purchase tickets online until approximately 8:00 p.m. on the day of the show. Please remember that most concerts end at about 8:30 p.m., so check in advance to make sure there are still tickets available and get here early so you can enjoy most of the show.
Member Information
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Member Ticket Pre-Sale
The member online-only pre-sale starts one day before the general on-sale. Make sure to renew your membership early and opt in to receive emails to qualify.
Call or email our membership office for assistance with member pre-sale at 206.548.2425 or membership@zoo.org. If you have already purchased your tickets and have questions about your tickets, please contact concerts@zoo.org.
If you misuse the ZooTunes member pre-sale benefit (buying tickets for resale at a higher market value or beyond the specified limits), you will no longer receive zoo emails for the duration of the ZooTunes pre-sale season.
Member Line
The interior line is for ZooTunes ticket holders who have either a valid Zoo membership OR daily admission tickets to the Zoo. You must have either tickets or a membership and may not bring friends with you who are not ticketed.
Members MUST be in the inner line before 4:15 p.m. After 4:15 p.m., members will be required to join the general admission outer-lines at West and South gates.
The interior line is located inside the West Gate Plaza and forms along the concrete barricade directly across from Guest Services West, next to the Penguin exhibit.
Chairs/Concert Seating
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Seating
Reserved seating area: Reserved seating ticket holders are assigned seating in provided chairs.
No chairs over 26" high (please see graphic below).
General admission area: Low-back chairs are allowed (please see graphic below), as are blankets, but high-backed chairs over 26” are not allowed. *
*Low-back chairs. The specific measurements for a chair to qualify as low-back: approximately 9 inches from the ground to the seat and no more than 26 inches from the top of the chair to the ground.
Space is filled on a first-come, first-served basis so please be considerate! On sold out nights the lawn can become crowded. Please do not reserve more space than you need on the lawn, allowing room for your fellow concertgoers to enjoy the evening. If you have trouble finding a spot, please ask a concert staff member for assistance.
Seating, Standing & Dancing: Please be neighborly to other guests and refrain from conduct that is offensive or physically dangerous. During some concerts, the artists may encourage guests to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them.
Getting In
The main entrance to the concert venue is at the West Gate, located at Phinney & 55th Street. Entry is also available at the South Gate until 6pm.
Doors open at 4:30 p.m. or once the artist has completed their sound check.
Safety first at ZooTunes! To ensure that everyone has a safe and enjoyable experience, please read our house rules and list of permitted items. For the safety and enjoyment of all, personal possessions will be inspected prior to admittance into the venue.
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Security and bag checks
- Clear bags are recommended to expedite the entry process.
- All bags, including soft sided coolers, may be no larger than 16 inches in any direction.
- Allowable bags: purses, tote bags, picnic baskets, small backpacks, soft sided coolers
- Prohibited bags: hard sided coolers, duffel bags, large hiking/camping backpacks, luggage.
- All bags are subject to search, including bags/pouches/compartments attached to chairs, strollers, etc.
- Please review the prohibited items list. Items on this list will not be allowed in the venue, no exceptions.
Items not allowed at ZooTunes
- Air horns/Bullhorns/Noisemakers
- Alcoholic beverages
- Audio or video recording devices, GoPros, or Professional cameras, digital cameras with zoom lenses. Selfie Sticks
- Bags not conforming to restrictions in bag policy
- Balloons, balls, skates, skateboards, bicycles, flying discs, scooters, straws, lids.
- BBQs/grills
- Canopies/tents
- Chairs over 26” in height
- Drones/UAVs
- Glass containers of any kind
- Metal silverware/cutlery (including knives of any kind, forks, spoons, etc.)
- illegal drugs/substances or drug paraphernalia
- Inflatable chairs/sofas
- Laser pointers
- Pets
- Rolling items used for hauling, such as wagons, carts and coolers with wheels. Strollers for transporting children are allowed.
- Tables of any size
- Smoking of any kind, including vaping and marijuana
- Weapons (including, but not limited to): firearms, incendiary and explosive devices, chains, pepper spray, tasers, knives of any kind.
What can I bring?
- Each ticketed guest is allowed one item (bag or cooler) and one chair or blanket/towel for seating on the meadow.
- All bags must comply with our Bag Policy.
- Chairs must be low-back with a height limit of 26” from the ground.
- Blankets and towels may be no more than 5’ in length or width.
- Food is permitted in non-glass containers only.
- Metal utensils are not permitted.
- Water and non-alcoholic beverages are permitted in factory sealed, non-glass containers (i.e.: sparking water, sodas etc.).
- Baby bottles/formula is allowed in non-glass containers.
- The use of reusable water bottles is encouraged. Empty, non-glass, reusable bottles may be refilled inside the venue at one of our Water Stations presented by Carter Subaru.
- Strollers or wagons for transporting children are allowed; wagons, carts, etc. used to haul items are not permitted.
- Umbrellas are allowed and may be used on the meadow prior to performances, during intermissions, or during heavy rain only.
- Trained service animals as defined by the Americans with Disabilities Act (ADA) are welcome. Pets, therapy, or emotional-support animals are not permitted.
Box Office
ZooTunes Tickets may be purchased at Etix.com. There is no longer a ticketing window at the Woodland Park Zoo.
Will Call
Will Call is at the West Entrance at the membership booth. Will Call opens at 3:30 p.m. and closes at 8:00 p.m. on concert nights. The zoo‘s West Entrance is located at Phinney & 55th Street.
Tickets purchased online will not be held at Will Call automatically. You must print out a copy of your ticket or bring it with you on your mobile device.
Camera Policy
Per artist’s requests - No Pro (removable lens) cameras. No audio or video recording is allowed.
Child Ticket Policy
Children, two years of age and under, do not require a ticket to attend ZooTunes, provided they sit on the lap of an accompanying adult. Once a child turns three, they will need their own full-priced ticket.
Weather
Concerts are rain or shine, so please be prepared for inclement weather. Umbrellas are allowed when it’s raining.
Food and Beverages
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Is outside food and beverage allowed?
Food and water is permitted at ZooTunes as long as it follows these guidelines:
- Food is permitted in non-glass containers only.
- Metal utensils are not permitted.
- Water is permitted in factory sealed, non-glass containers.
- Baby bottles/formula are permitted in glass and non-glass containers.
- Non-alcoholic, sealed beverages, in original containers (i.e., sparking water, sodas, etc.)
- The use of reusable water bottles is encouraged. Empty, non-glass, reusable bottles may be refilled inside the venue at one of our Carter Subaru filling stations.
Freshly prepared food made with local ingredients, local craft breweries and Washington wineries, non-alcoholic beverages and sweet, savory and frozen treats will be available for purchase during your ZooTunes concert.
Only credit cards are accepted.
For all other questions, visit “Woodland Park Zoo – ZooTunes and Events” on Facebook or email concerts@zoo.org