GUEST FAQ

Get answers to your questions about visiting the zoo

Welcome!

 

All you need to know for a great day at Woodland Park Zoo


Use the FAQs on this page to help you plan your visit and learn what to expect so we can assure safety, health and fun for all.  Thank you for doing your part to practice preventative measures and keep informed during your visit. We are so excited to see you!

 

 

Do You Have Additional Questions?

For questions or requests for accommodations, please contact zooInfo@zoo.org.

For all membership questions, please see the Membership FAQ

 

HEALTH & SAFETY FAQ

 

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Do I need to wear a face covering/mask?

What if I am not vaccinated but cannot wear a face covering due to medical reasons?

Will I be able to wash my hands?

What if I am feeling ill?

Will the zoo be checking temperatures of guests?

What is the zoo doing to protect the animals?

 

TICKETS FAQ

 

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I have a Flash/Gold card or other admissions coupon (not a promo code) such as Entertainment coupons. How can I purchase my tickets?

Can I receive a group discount?

Can my ticket be applied towards a zoo membership?

Can my zoo ticket be used for ZooTunes or other after hours events?

Do zoo admission tickets include the cost of parking?

Do you accept cash? Do you accept contactless payments?

Do I need to reserve a disability aide ticket?

 

ARRIVING FAQ

 

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Where should I park?

Is ADA accessible parking available

Where do I exit the zoo?

 

DURING MY VISIT FAQ

 

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Will there be a new map?

Will some zoo spaces be closed?

Will keeper talks and programs be offered?

Will sensory spaces and tools still be available?

Where can I purchase food and beverages?

Can I shop at ZooStore?

Are rentals such as strollers and wheelchairs still available?

 

ONLINE PURCHASING FAQ

 

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I have a promo code, how can I use it?

May I receive a refund on tickets or membership?

How do I print or reprint my tickets or temporary membership card?

I am unable to print my tickets/I never received my purchase confirmation.

What credit cards do you accept?

My debit/credit card is not being accepted.

Do I need to create an account to purchase online?

 

Do You Have Additional Questions?

For questions or requests for accommodations, please contact zooInfo@zoo.org.

For all membership questions, please see the Membership FAQ

Our Mission

Woodland Park Zoo saves wildlife and inspires everyone to make conservation a priority in their lives.

Land Acknowledgment

Woodland Park Zoo recognizes that these are the lands of the Tribal signatories of the Treaty of Point Elliott. We acknowledge their stewardship of this place continues to this day and that it is our responsibility to join them to restore the relationship with the living world around us.

Humane Certification
Seattle Parks & Recreation
Association of Zoos & Aquariums

Donor Login


5500 Phinney Ave. N., Seattle, WA 98103   |  206.548.2500  |   zooinfo@zoo.org