WildLanterns

presented by Sound Credit Union

November 13, 2020 – January 17, 2021
4:00 – 8:30 p.m.
Closed Mondays and November 26 and December 24 & 25

FREQUENTLY ASKED QUESTIONS

 

Do I need to wear a face covering/mask? Can I visit without one?

Woodland Park Zoo is a science-based organization and will require face coverings be worn by staff and guests aged 5 years and older for the health and safety of all humans and animals at the zoo. All guests over the age of 5 are required to wear a face covering at entry and during the duration of their visit. Face covering must be worn over the mouth and nostrils. Face covers that include mesh, lace or exhaust valves are not acceptable. We highly encourage and recommend guests ages 3 - 5 to wear a face covering during their visit. Guests ages 0 - 2 should not wear a face covering according to public health recommendations. For guests in need of a face covering, a limited number may be available at the gate subject to availability. To assist guests who who are unable to wear a mask due to medical reasons or who rely on facial expressions, lip reading or are hindered in communicating with facial coverings, clear plastic face shields will be made available at entry. Staff in Guest Services (front entrance) and Security will also have access to clear face masks/plexi covers to facilitate communication.


Can I take off my face covering/mask at the zoo? What about when I am eating?

Guests may remove their face covering only when eating in the designated eating areas on zoo grounds. This includes safely spaced outdoor eating areas at 1899 Grove and Gather + Graze Cafe. Guests may also stop to eat or snack at a bench or picnic table if able to maintain social distance. We require that guests refrain from eating or snacking in non-designated areas including the one-way trail and exhibit paths and areas. For everyone’s safety, signage and zoo staff are stationed throughout the zoo to provide reminders. If guests are non-compliant with staff reminders, they may be asked to leave. We thank you for following these safety protocols to protect your health and the health of our guests, staff and animals.


How do I purchase tickets?

Tickets can be purchased online at www.zoo.org/wildlanterns beginning Oct. 1, 2020.


Will an admission discount be offered for active, retired, and veteran U.S. military and their families, seniors and people with physical disabilities?

No. Since WildLanterns is a special fundraiser event, an admission discount will not apply.


Are online tickets purchased for WildLanterns redeemable for any evening?

No, when purchasing a ticket for WildLanterns you will reserve your entry time on a specific date. They will not be redeemable for a different evening.


Do members get a discount?

Members receive a 20% discount off WildLanterns tickets. The member discount will be automatically applied when logged in with an active membership with your member ID linked on the MY ACCOUNT page.


Is this the same event as WildLights?

No, WildLanterns is not the same event as WildLights. WildLanterns is a brand-new experience at Woodand Park Zoo where the zoo will be illuminated by large-scale animal and nature scape lanterns.


What if it rains? Are there ticket refunds?

Sorry, WildLanterns is a rain or shine event—there will be no ticket refunds.


Will food be available for purchase?

Outdoor food service and grab-and-go options are available during WildLanterns.

Festive snacks will be available for purchase at the pizza trailer on the North Meadow, and at Gather and Graze where covered seating will be provided. Food kiosks will also be dispersed throughout the pathways. The inside of the 1899 Grove (formerly the Rain Forest Food Pavilion) and the Briar Oak barn, by the North Meadow, will be closed during WildLanterns.


Can visitors bring their own food to WildLanterns?

Yes, like ZooTunes concerts or a daytime visit to the zoo, visitors are permitted to bring their own food to WildLanterns. You will be required to be in our designated eating/drinking areas when consuming the food and beverage though. Outside alcohol is prohibited.


Will guests need to pay for parking?

Yes, there is a $4 flat fee for parking in any of the Woodland Park Zoo parking lots for WildLanterns. Member parking discount does not apply to special events.


Will both gates be open for entry to WildLanterns?

No, entry to the event will only be available through the West Entrance.

West Entrance: 5500 Phinney Ave. N., Seattle, WA 98103
Cross streets: Phinney Ave. N. between N. 55th and N. 56th St.


Do you have ADA parking close to the entrance?

We do have ADA stalls located close to the West entrance. They tend to fill up, so if you have a member of your group with mobility challenges we recommend coming early to park as close as possible to the entrance.


Will shuttle service be provided from any Park & Rides?

Sorry, we cannot provide shuttling from Park & Ride locations.


If you’re already visiting the zoo, can you remain on grounds for WildLanterns?

Sorry, but WildLanterns is an after-hours ticketed event. The zoo closes at 3:00 p.m. during the winter and visitors will be cleared off grounds. The West Gate will re-open at 4:00 for the event.


Will strollers be permitted at WildLanterns?

Yes, strollers will be allowed along the open pathways for the event.

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WE'RE OPEN!
The zoo will close early at 2:00 p.m. on Thanksgiving Day - Thursday, November 26, 2020.