Need more information before you purchase?

Please be sure to have your recipients email address and contact information prior to purchasing your gift membership. If you have more questions, please check out our FAQ below before buying your gift:

Read the gift FAQ

 

 

 

Top Gift Membership Questions

I don’t know the gift recipients contact information; can I still purchase a gift membership?

Please be sure you know all your recipients contact information including their email address, mailing address and phone number before purchasing a membership for them. If you do not know their information, we strongly encourage giving a gift card in the amount of the membership instead.

Can I purchase multiple gift memberships in the same transaction?

Due to how our gift memberships are set up, please make sure to purchase each gift membership separately and with the recipients contact information including their email address, mailing address and phone number. Failure to complete gift memberships separately or with the recipients contact information will create issues with your gift.

I keep getting an error message while trying to purchase a gift, what should I do?

Sometimes an error will pop up saying the membership has already been renewed. Please close your browser and wait 10 minutes for the cart to clear. If you’re still encountering this error or any others, please contact the membership office daily at 206.548.2425 or by email at membership@zoo.org.

Are memberships active at the time of purchase?

Yes, all memberships are active at the time of purchase, whether they’re a gift or for yourself. If you would like the membership to start on the first visit, we recommend to give a gift card with the amount intended for the membership.

I purchased a gift membership online, how will they be notified?

Gift recipients will not be notified of your purchase. However, if you would like to send something to your gift recipient, please email membership@zoo.org for a printable PDF. Or you can forward your confirmation email to the recipient that contains their digital cards, which can easily be saved in their Apple and Google Wallet. Members will not be given physical cards unless they submit a request, the zoo has transitioned to digital membership cards to reduce plastic waste and our carbon footprint.

Where are you located?

Our urban oasis is located about 5 miles north of downtown Seattle, in the Phinney Ridge neighborhood.

At what point can the WildLanterns discount be used?

Immediately after purchase! New gift membership recipients will have online accounts automatically created (see instructions below). If you are renewing for a current or past member, they will just need to log into their existing account. Once they are logged in as a member, they will receive 20% off of full-price tickets (discount applied at checkout).

For gift recipients who are new members: In order for the gift recipient to purchase discounted WildLanterns tickets, they will need to visit tickets.zoo.org and log in using the primary email address on their record and membership number. Please ensure the gift recipient's email is provided when purchasing the gift membership. The member ID number will be listed on the purchase confirmation email on the digital card, which is emailed to only the gift purchaser immediately following the payment step. Once the gift recipient has logged into their new account, they can go to the main tickets.zoo.org page to purchase their WildLanterns tickets.

For gift recipients who are existing or past members: If you are gifting a renewal on an existing membership, inform your recipient their existing account will reflect the renewal and to use their online account information; primary email and member number, to log in to purchase their WildLanterns tickets.

If it does not work when they try to log in or the discount on WildLanterns tickets is not being applied at checkout, let them know to contact the membership office for help.

 

Questions?

We're here to help!

Contact the membership office, open daily from 8:30 a.m. to 4:30 p.m., by phone at (206) 548-2425 or through email at membership@zoo.org. Or visit a membership desk, which is open daily at either zoo entrance.

Membership FAQ

 

* Please note the membership office will be closed Thursday, November 23 and Friday, November 24 in observance of the Thanksgiving holiday.