2009 BECU ZooTunes® presented by Carter Subaru
at Woodland Park Zoo

POLICIES:
The line-up of artists will be announced onour site on Monday, April 27, 2009. Tickets will go on sale on Monday, May 4, 2009 at area Metropolitan Market locations (service fee will apply). A very limited number of tickets will also be available at all open zoo entrances during regular zoo hours. Those limited tickets will go on sale from 8:00a.m. - 6:00 p.m. on May 4, 2009 on BrownPaperTickets.com.

FREQUENTLY ASKED QUESTIONS:

I've lost my tickets, is there anything I can do?
Due to the high volume of lost ticket inquiries that we receive, it is not our policy to replace lost tickets. If you would still like to attend the show, we encourage you to purchase tickets at any Metropolitan Market, online at www.BrownPaperTickets.com, or here at Woodland Park Zoo.

When are the concerts? How many are there? What time do they start?
The majority of concerts are on Wednesday’s in June, July, and August; however the finalized concert dates will be announced on April 27, 2009.

Doors open at 5:00 p.m. Music starts at 6:00 p.m. and shows end at approximately 8:30 p.m.

There are 13 concerts scheduled this year (two by the same performer).

How can I get tickets?
Tickets go on sale May 4 at all Metropolitan Market locations (with a $2 service charge per ticket and a $1 facility fee per ticket). A very limited number of tickets will also be available at all zoo gates (with a $1 facility fee per ticket) beginning May 4th at 8am, and in limited quantities on BrownPaperTickets.com.

Where is my local Metropolitan Market?
Please check the Metropolitan Market Web site at www.metropolitan-market.com for locations.

Can I buy tickets over the phone or over the Internet?
Limited internet sales are available on BrownPaperTickets.com.

We do not offer phone sales at this time.

How much will tickets cost? Do zoo members receive a discount?
Ticket prices vary by artist. BECU ZooTunes presented by Carter Subaru is a major fundraiser for the zoo to support animal care, zoo maintenance and upkeep, education programs for children and adults, and conservation programs that are helping to preserve wildlife species in our state and all over the world. Tickets to BECU ZooTunes presented by Carter Subaru remain the best concert bargain in the Northwest, and we have worked very hard in an increasingly competitive market to keep ticket prices as low as possible.

Zoo members do not receive a discount to the concerts.

Do you offer special discounted ticket packages?
We do not offer discounts for concerts.

What is this $1 facility fee?
A $1 facility fee has been added to the ticket price at all ticket outlets to help fund the maintenance of the zoo's concert facilities.

What methods of payment are accepted?
Cash, credit cards (Visa and/or MasterCard), and checks are accepted at both Metropolitan Market and zoo gates. If you are presenting a check, ID will be required.

Can I return my tickets?
Unfortunately, we do not offer returns or exchanges on any ticket purchase. All sales are final.

Is there a limit on the number of tickets I can purchase?
There is a ticket purchase limit of 8 tickets for each performance. As long as customers stay within the cap of 8 tickets per performance, they may even buy 8 for each show to the whole series.

Does my concert ticket provide me with admission to the zoo?
If you are interested in attending the zoo before the concert, then you will need to purchase a separate admission ticket at zoo gates. The concert ticket only covers admission to that evening’s performance.

Do you offer a Will Call?
There is a Will Call booth conveniently located just outside the zoo’s North Entrance, located off Phinney Ave at the intersection of N. 59th St. and Evanston Ave. This service opens at 4:30 p.m. and closes at 8:00 p.m. on the night of each performance. Feel free to use this service and drop off tickets for late arriving guests.

Do you offer special discounted ticket packages?
We do not offer discounts.

Is it true that children 12 and under are free?
Yes, it is true. One (1) child 12 years of age and younger is free with each paid ticket. Again, each paid ticket holder may only bring in one (1) complimentary child.

Where can I buy tickets on the day of the show?
If tickets are still available on the day of the show, you may purchase them at the Sandpoint Metropolitan Market location until 4:00pm. You may also purchase tickets at zoo gates.

What can I bring to the concerts?
You are welcome to bring low-backed folding chairs (24” tall or lower), blankets and picnics to the concerts. To ensure that everyone gets a good chance to see the show, you will be asked to fold down your chair if it’s over 24” high.

What is NOT permitted at the concerts?
For the safety and enjoyment of our guests and the animals, certain items are not permitted at the concerts:

Balls, balloons, Frisbees, BBQs, pets (except service animals), skates, skateboards, bikes and scooters are among the most popular items that are not allowed at the concerts, or at the zoo. Outside alcoholic beverages are not permitted on zoo grounds. Smoking is not permitted on zoo grounds.

Please do not bring flags or balloons to mark your location for members of your party. You will be asked to remove flags as soon as the opening act begins to ensure the best viewing experience for all. Balloons are not permitted on zoo grounds for the health and safety of the animals. Please make other arrangements or establish a meeting place.

What is for sale at the concerts?
Concession stands are available which offer a variety of picnic foods, treats and beverages from the zoo’s new food service partner, Lancer Catering. We will also have a Beer & Wine Garden that offers a selection of beverages for adults over the age of 21.

In addition to food and beverages, we often have artist merchandise for sale at concerts. Look for the merchandise tent near the front of the meadow near the stage.

Can I bring alcohol with my picnic?
No, outside alcohol is prohibited on zoo grounds. We do offer alcoholic beverages in our Beer and Wine Garden from 5:00 p.m. until 30 minutes prior to the show end.

Will there by early entry for ticketholders with disabilities or special needs?
We are currently trying to improve access for concert-goers with disabilities by updating our entry policies. There will now be a separate entry line for concert-goers with disabilities inside the zoo at the north gate. There will also be a reserved section that concert-goers with disabilities can choose to utilize upon entry. No early access will be granted, but the separate entry line and reserved section will allow for equal and convenient access. Signs will be posted and staff available to help direct ticketholders to the disability section as needed.

Please note that this policy has been updated as of June 22, 2009 to include a separate entry line for ticketholders with disabilities after the first concert of the season revealed a need for this improvement to disabled entry access. We apologize for any inconvenience our concert-goers may have incurred previously and we hope to continue to improve our accessibility and convenience with your feedback.

I really want a good spot to see my favorite artist. What do I do?
The North Meadow provides great views from just about any point, but if you are looking for front and center, you will want to come early. The line outside the zoo typically forms around 4:00 p.m.

How do I get to the zoo?
Please refer to the Directions and Maps page on the zoo’s website for directions and information.

Parking for the concerts can be kind of a hassle? Is there a shuttle or buses? What about secure bike parking?
We encourage all attendees to carpool or find alternative transportation to the concerts. Doing so improves traffic and parking congestion, as well as creating less of an impact on our environment. Woodland Park Zoo’s partner, Shuttle Express, is offering special ZooTunes shuttle services right to the zoo entrance on concert days. Check out the Directions/Parking tab for information on the Fan Pool Shuttle. For general info, visit www.shuttleexpress.com or call 425.981.7000.

Bicycle parking is NOT a hassle at ZooTunes. We provide a special bicycle corral right at the main concert entrance at N. 59th Street. If you live within a few miles of the zoo, bicycling is a great way to enjoy the concert AND enjoy the ride to the zoo.

There are also several bus routes that stop within blocks of the zoo. For Metro information call 206-553-3000 or check http://transit.metrokc.gov for routes and information. Also, the zoo provides secure, staffed bike corrals located at the North Gate, which are free of charge. Additional parking and transportation details are available on the Directions and Maps page of the zoo’s website.

If you do need to drive, consider carpooling and using the parking lot at Lower Woodland Park, just east of the south entrance to the zoo on N. 50th St. & Fremont Ave. N. If space is not available in the parking lots, please be considerate of the local residents when parking in the surrounding neighborhood. Please do not block driveways or leave garbage.

But what if I still need more information?
If you have special questions or issues that are not addressed on the website or concert hotline, please contact the Concerts Staff at concerts@zoo.org. Please be aware that we receive a tremendous volume of calls and emails. We will make every effort to return your inquiry as soon as possible, though sometimes there will be a delay. Inquiries sent the week or day of a concert will more than likely not receive a response in a timely manner. Thank you for your consideration.