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Zoo Careers

Woodland Park Zoo Keeper Profiles

Name of Keeper: Norah Farnham

Title or Position: Lead keeper, Savanna/Asian Bears

Animals she works with: African Savanna – primarily hippos, but also giraffes, zebras, oryx, Grant’s gazelles and birds in the savanna aviary and duck pond.

Years as a Zookeeper: 21

Years at Woodland Park Zoo: 7 1/2

Why did you become a zookeeper?
I’ve always loved animals and I’ve also always loved going to the zoo. I grew up very close to Brookfield Zoo, near Chicago, and my family went to the zoo very often. When I’d see a zookeeper, I’d think “that’s what I want to do.”


When you were in school, what classes or training prepared you to work as a zookeeper?
I made the decision to become a zookeeper when I was at Southern Illinois University, so I majored in zoology. I took courses in physiology, biology, classification, chemistry, embryology, math and statistics. I also have a degree in Forest Science, with a specialization in wildlife management.

What is it like to be a zookeeper?
It is the best job in the world. You’re outside and you’re around animals. No two days are alike - there are always new challenges. We may get a new animal and have to introduce it to the others. An animal may have babies, get sick or die. I like to be really busy, and we usually are.

Besides feeding and cleaning up after the animals, what else do you do to provide for their care?
Feeding and cleaning are only a small part of what we do every day. We spend time just observing the animals. In nature, animals don’t show it when they’re sick because it makes them vulnerable to predators. So we have to get to know them so well that we can tell if there’s something wrong with them.

We train the hippos to move around, to put up with minor veterinary procedures, to let us take care of them. For instance, we cut the hippos' tusks with them fully awake. Through training, we get the animals to cooperate with us so we don’t have to immobilize them. That’s a lot less stressful on the animals and on the keepers. We have to earn their trust.

We do minor veterinary care – right now, we’ve been trying to figure out how to get the hippos to take medicine. You’d think you could put medicine in a pumpkin and throw it at them, but no matter how it’s flavored or where it’s hidden, they just sense the medicine and spit it out.

Introducing our newest hippos was a big deal. We did research, calling other zoos to find out what worked so we didn’t have to reinvent the wheel.

Part of our job is going out and cutting browse (branches, shrubs, etc) and feeding it to the animals so they have the opportunity to chew on leaves and branches. We don’t give the animals a lot of toys, but we try to provide them with a healthy social structure and a comfortable place to live.
Besides all the above, we give a lot of tours to people
.

Is there anything gross about your job?
I guess some people would consider picking up poop to be gross, but you get used to it quickly. I’d be more grossed out by changing diapers.

Eyeball things really gross me out. I’m going to attend a presentation on eye surgery done on one of our monkeys and there’s no way I’m going to be watching the surgery part. I‘d rather pick up poop.

Is there anything about your job that might surprise people?
The training. Hippos are actually really smart – I think they’re as smart as intelligent dogs, and they understand commands – they’ll lie down and back up on command. The birds are amazing, too. They’ve been out of the aviary for months, but respond to signals as if they’d never been gone

The amount of thought that we have to put into every little thing. For instance, with the hippos, we have to decide which animal to let out of the barn first. It takes years to learn all the details about the animals, and I still learn every day.

What would you tell someone who wants to become a zookeeper?
Go for it. Study biology or zoology, something in the life sciences. It is a very competitive field because there aren’t that many zoos, so a lot of people start out by volunteering or working at a smaller zoo. It’s not a career that’s going to make you rich, but it has its own rewards.

What other conservation work do you do, either inside or outside the zoo?
AAZK (American Association of Zookeepers) is our professional national organization that allows keepers to, among other things, get involved in conservation projects. Right now I’m serving on the national board of directors. One of the projects that AAZK supports nationally is Bowling for Rhinos, where zoos in the U.S. and Canada have bowlathons to raise money for rhino conservation. I’ve organized Bowling about 15 times, so I’ve coordinated the raising of over $200,000. I’m pretty proud of that.

I’m also involved with the International Conference on Zookeeping, whose aim is to raise the standards of zookeeping around the world, especially trying to help keepers in developing countries learn about enrichment, training, diet, nutrition, minor veterinary care, exhibit design – all the things that we take for granted because we have so many more resources here. I’m on the steering committee for this year’s conference, which is in Australia. Our zoo is sponsoring keepers from Colombia and India to attend the conference. And WPZ is hosting the next conference here in Seattle in 2009.

--- By Jackie Kiser


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