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Zoo Careers

Woodland Park Zoo Keeper Profiles

Name of Keeper: Diane Abbey

Title or Position: Relief Keeper with the West Team

Unit and Animal(s) Keeper Works With: Works as relief keeper two days at Temperate Forest exhibit; remaining three days, works as relief keeper at the following West Team units: Southwest Holding, Waterfowl, Tropical Rain Forest, Family Farm and Temperate Forest.

Years as a Zookeeper: Since 1992

Years at Woodland Park Zoo: Started as a docent in 1989; in 1990 became Contact Area Coordinator in the Family Farm.

Diane Abbey - WPZ Keeper


Why did you become a zookeeper?

I’ve always been interested in animals, and have always been interested in the complexities of exhibit design – especially what goes into creating an exhibit for a particular animal. All animals fascinate me and I enjoy the challenge of taking care of lots of different species. Animals are all so different, even individuals within a particular species. I love the variety of working with lots of different animals.

When you were in school, what classes or training prepared you to work as a zookeeper?
(Laughter) Well, I DO have a strong science background – I took many life science and wildlife biology courses in college, as well as voice. But my actual degree was in speech and hearing science. (It should be noted at this point that Diane is a gifted singer, trained in the classics. In addition to working 40-plus hours a week as a zookeeper, she frequently performs as a supernumerary in The Seattle Opera.)

What is it like to be a zookeeper?
Every day is different. There’s always the routine cleaning and feeding, of course, but when you walk in the door, you just never know what else the day is going bring. And that’s what I like. I like the interaction with the animals – the kind of progress you can make with them regarding their care. One thing that’s especially challenging, and people always want to know about, is how do you get medicine into a sick animal? It’s difficult enough to treat a sick cat or dog – how do you treat a sick monkey or penguin? That’s where being creative comes into play. You really, really need to think outside the box; you need to think like the animal you’re caring for. When you’re training a tiny prey animal like a duiker to enter a crate, for example, you can’t just make her do what you want to do. You have to think, okay, how can I help her [enter the crate] so that I’m not forcing the issue. It’s all about being patient and flexible, observing an animal’s behavior then applying what you’ve learned to work with the animal, on its terms, but still meeting your objectives for its care. There is no one-size-fits-all approach to animal care.

Besides feeding and cleaning up after the animals, what else do you do to provide for their care?
Training is a big part of animal husbandry these days. Training can mean teaching an animal to enter a crate or step on a scale to be weighed. Animals are also trained to accept injections with ease. It’s very important for keepers to keep their cool when injecting animals. Then the animal will stay calm, too.

Environmental enrichment is important too. In the wild, as animals spend their days looking for food, each day is different. In zoo exhibits we try to elicit that same kind of natural behavior by placing browse or interesting/unexpected food treats in different places within the exhibit each day. This kind of enrichment gives animals an occupation. Enrichment can also become a diversionary tactic. When the DeBrazza’s monkeys were squabbling among themselves we put pine cones filled with peanut butter and bird seed in the exhibit. The monkeys became more interested in the pine cones than each other.

Is there anything gross about your job?
Oftentimes it’s the things that I’m now used to that (when I started out as a keeper) were probably gross. Well, you have to pick up poop a lot and sometimes you have to go through poop to see what an animal has eaten. Sometimes we have to mark the poop in such a way that we can tell one animal from another. This is particularly important if we need to do a fecal examine for a research project or diagnose a problem. I can’t think of anything else. I guess I’m just used to what a lot of people think of as gross. We always say that zookeepers would be great contestants on “Fear Factor.”

Is there anything about your job that might surprise people?
Few people realize how much study and learning is involved to be a zookeeper. In fact, every day is a hands-on learning experience. When I start working with an animal I find out as much as I can about them – not just from scientific papers, but from my interactions with them every day. I communicate with other keepers around the world to compare notes. It’s hard to believe, but some people believe zookeepers are like “farm hands” that basically feed and clean up after animals. There’s a lot more to zoo keeping than that.

What would you tell someone who wants to become a zookeeper?
Stay in school and get a bachelor of science degree, like in biology. Get as much experience with animals as you can by volunteering at an animal shelter, veterinarian office or zoo. Volunteering at a zoo may increase your chances of being hired to work there later on. It’s important to find out what a zookeeper’s typical day is really like. Some people think being a zookeeper means you get to hug and play with the animals – that’s not the way it is. Zookeeping involves lots of hard, physical work and you may work outdoors much of the time, in all kinds of weather. As demanding as the work can be, my job is very rewarding.

What other conservation work do you do, either inside or outside the zoo?
I’m a member of the Nature Conservancy and supporter of Audubon, the International Snow Leopard Trust, Virgin Islands National Park and National Wildlife Federation. I also participate in Project Feeder Watch with the Cornell Lab of Ornithology. I enjoy birding locally, and maintain bird feeders, which attracts lots of native songbirds and hummingbirds to my backyard year round.

--- By Carol Raitt


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