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Position
Title:
Associate,
Zoo Services
Department:
Guest Services
Reports
to:
Guest Services Manager or Supervisor
FSLA
Status:
Non-exempt/Hourly
Salary:
$9.00/hour
Posting:
Applications are now being accepted for Zoo Services
Associate in the Guest Services Department at Woodland Park
Zoo in Seattle. There are 3-4 seasonal, part-time positions
to be filled at this time.
Summary:
This position promotes and fulfills the Zoo’s
mission by performing the front line functions within zoo units
that work directly with the public.
Essential
Duties and Responsibilities: include the
following:
- Provides
customer service information and assistance to the public
in person or on the phone included but not limited to:
general information, educational/interpretive programs,
products, special events and zoo animal collection.
- Interacts
directly with and assists guests of all ages, from very
young children to adults. Greets and informs guests at
zoo entry, special exhibits like Zoomazium, Willawong Station
and Historic Carousel, public events and/or educational/interpretive
programs. Establishes queuing lines and helps with crowd
control if necessary.
- Promotes
and sells zoo products and experiences through independent
operation of cashiering duties such as: opening and closing
of tills, general ticket/token selling and taking, handling
various forms of currency, operating manual cash registers
and/or computerized point of sales terminals, and completing
nightly paperwork and deposit.
- Promotes
the connection to and exploration of nature at the zoo
and beyond to local, national and world nature places.
- Ensures
a safe environment for visitors, staff and volunteers;
monitors key areas and entrances along with activities
in play areas or experiences.
- Assists
with cleaning, stocking and inventory of retail, program
and/or rental products.
- Rectifies
visitor disputes, complaints and issues; assists parents
with locating lost children; or passes issues to appropriate
individual if unable to resolve.
- Responds
to various unit duties, as needed, such as: parking and
traffic oversight, assisting guests and groups on grounds,
leading tours or educational/interpretive programs, preparing
grounds for special events, and assisting security during
emergencies.
- Set-up,
organize and arrange any necessary equipment or program
items.
- Completes
simple office clerical tasks, when directed.
- Maintains
a clean and organized work area at all times.
- Assists
with related special projects.
Qualifications:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.
- Possess
a professional, customer service-oriented demeanor.
- Strong
communication and interpersonal skills.
- Ability
to work successfully as a team member and independently.
- Enjoy
working with the public and serving a diverse population.
- Good
cash handling skills.
- Reliable
and punctual attendance habits.
- Ability
to provide high-quality customer service to a variety of
customers.
- Ability
to work a seasonal, non-standard/flexible schedule, which
may include weekends, evenings and holidays.
- Commitment to the mission of the zoo and the institution’s
Core Values.
Education/Experience:
High school diploma or general education degree (GED); or one to three months
related experience and/or training; or equivalent combination of education
and experience.
How
To Apply:
Woodland
Park Zoo is an equal opportunity employer, dedicated to a
policy of non-discrimination in employment on any basis including
race, color, age, sex, religion, national origin, disability,
veteran’s status, sexual orientation, or gender identity/expression.
<No Phone Calls Please>
Our
Application for Employment is available below in
two formats:
- Online
Fill out the online application (which allows you to attach your cover letter
and resume) and submit electronically.
- Portable
Document Format
Print and send the application along with a Cover Letter and Resume via U.S.
mail or fax. If you experience difficulty downloading the PDF document you
can obtain the necessary software (Adobe Acrobat Reader) here.
Attn: Zoo
Services Associate
Fax: 206-548-1538
Email: hr@zoo.org
US Mail:
Human Resources
Woodland Park Zoo
601 North 59th Street
Seattle, WA 98103
Application
Deadline: Ongoing
interviews and hiring through May 21, 2008 - apply now
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