What will I need at the admissions gate?

• Your confirmation letter
• The total number of students with you
• The total number of adults in your group – including teachers
• Payment – cash, check, credit card or Purchase Order

Why do I need to have two totals, one of students and one of adults, if they are all the same price?
We need to ensure that you have the correct ratio of students to chaperones in your group – if you have more than six (6) students for each adult, you will be charged regular zoo admission.

What if some of my students have zoo memberships?
Make a copy of the membership card, and note on the copy how many family members for each membership are in your group. It could be just a child, or a child and adult if a parent is one of your chaperones. Memberships are good for the immediate family members only. We cannot accept Microsoft Prime Cards or Entertainment Coupons for discounted school group admission.

What about guest passes?
If parents are willing to give them to you, then you are welcome to use them. Give the guest pass(es) to the cashier with your payment.

How do we pay for parking?
Car parking (anything that fits in a standard parking spot) is $4.50, bus parking is $10.00. If your parents drive, they can pay for their parking as soon as they arrive at the zoo, or you can include parking fees with your admission payment by telling the cashier the stall number(s).

Will we be given zoo maps when we arrive?
No. We don’t stock nearly enough maps for all of the school groups that attend the zoo. Please make enough copies of the Zoo Map for Groups for your group.

Can we visit Zoomazium?
Reservation are required for all school groups wanting to visit Zoomazium. Groups without reservations, or with more than three students for each chaperone, will not be admitted to Zoomazium.

What about lunches? Are there lockers?
No, we do not have any lockers or other lunch storage space available. You are welcome to bring your own lunches into the zoo and eat them in any public eating areas, but your students or your chaperones will need to carry the lunches.

My students are older. Do I still need to have one chaperone for every six students?
Yes. Chaperones are an important part of field trip learning. Chaperones must be 21 years old or older, and must remain with students of all ages throughout the zoo visit. Unchaperoned students are not allowed on zoo grounds or in the ZooStore.

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